Returns & Refunds

We want you to feel good about your MATIA Origins purchase. If something isn’t quite right, we’re here to help.

Returns

We offer a 30-day return period for eligible change-of-mind or sizing returns. This means you have 30 days from the date you receive your order to request a return.

To be eligible, your item must be returned in its original condition — unworn, unwashed and unused, with all original tags attached. Where possible, please return the item in its original packaging. You’ll also need your order number or proof of purchase.

To request a return, contact us at hello@matiaorigins.com before sending your item back.

Once your return has been approved, we’ll provide you with instructions on where and how to return your order. Items returned without contacting us first may not be accepted.

For change-of-mind or incorrect sizing returns, return shipping costs are the responsibility of the customer.

Faulty, Damaged or Incorrect Items

Please check your order when it arrives.

If your item arrives damaged, faulty, or you’ve received the wrong item, please contact us as soon as possible at hello@matiaorigins.com with your order details and photos of the issue where appropriate.

We’ll assess the issue and work with you to make it right. Where an item is faulty, damaged or incorrectly supplied, MATIA Origins will cover reasonable return shipping costs where required.

Sale Items & Gift Cards

Sale items are final sale and cannot be returned for change of mind, unless otherwise stated.

Gift cards are non-returnable.

These exclusions do not affect any rights you may have where an item is faulty, damaged, incorrectly supplied or otherwise protected under applicable consumer law.

Exchanges

If you’d like a different size or item, we recommend returning your original item and placing a new order for the item you want.

This helps ensure your preferred item or size doesn’t sell out while your return is on its way back to us.

Refunds

Once we’ve received and inspected your return, we’ll let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or payment provider may require additional processing time before the funds appear in your account.

If more than 15 business days have passed since we’ve approved your refund, please contact us at hello@matiaorigins.com.

Original shipping charges are not refundable for change-of-mind or sizing returns.

Your Consumer Rights

Nothing in this Returns & Refunds Policy is intended to exclude, restrict or modify any rights or remedies you may have under applicable consumer law, including the New Zealand Consumer Guarantees Act 1993 and Australian Consumer Law.

If you have any questions about a return, exchange or refund, please contact us at hello@matiaorigins.com.