Terms of Service

Overview

Welcome to MATIA Origins.

These Terms of Service (“Terms”) apply when you visit, browse, interact with or make a purchase through our website.

Throughout these Terms, “we”, “us” and “our” refer to MATIA Origins. Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services to you.

By using our website or placing an order with us, you agree to these Terms and any policies referenced within them, including our Privacy Policy and Returns & Refunds Policy.

Please read these Terms carefully before using our website.

1. Using Our Website

You may use our website only for lawful purposes.

When placing an order, you agree to provide accurate, current and complete information, including your contact, billing, payment and shipping details.

If you create an account, you are responsible for keeping your account details and login information secure.

You must not misuse our website, interfere with its security or operation, introduce malicious software, attempt unauthorised access, or use our content or systems for unlawful purposes.

2. Our Products

We take care to represent our products as accurately as possible, including product colours, designs, measurements, materials and other details.

However, colours and appearance may vary slightly depending on your screen, device settings and lighting.

Product measurements may also have reasonable manufacturing tolerances where stated.

We reserve the right to update product descriptions, pricing and availability or discontinue products at any time.

Nothing in this section limits your rights under applicable consumer law where a product is faulty, does not match its description or otherwise fails to meet applicable consumer guarantees.

3. Orders

When you place an order with MATIA Origins, you are making an offer to purchase the selected products.

Your order is confirmed once payment has been successfully processed and we have accepted your order.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

• a product is unavailable;
• incorrect pricing or product information has been displayed;
• payment cannot be processed;
• we reasonably suspect fraud or unauthorised activity; or
• we are unable to fulfil the order.

If we cancel an order after payment has been received, we will refund the relevant amount to your original payment method.

Please check your order carefully before completing checkout. Once an order has entered processing or fulfilment, we may not be able to make changes or cancel it.

Returns, exchanges and refunds are handled in accordance with our Returns & Refunds Policy and applicable consumer law.

4. Pricing & Payment

Prices displayed on our website may change from time to time.

The price charged will be the price displayed and agreed to at checkout when your order is placed, subject to correction of genuine errors where permitted by law.

Shipping charges and any other applicable charges will be displayed during checkout before you complete your purchase.

For international orders, additional duties, taxes or import charges may apply depending on the destination and the shipping arrangement stated at checkout or in our Shipping Policy.

You agree to provide accurate and authorised payment information when making a purchase.

5. Shipping & Delivery

We currently ship to the destinations listed in our Shipping Policy and available at checkout.

Estimated delivery timeframes are provided as a guide and may be affected by circumstances outside our reasonable control, including courier delays, customs processing, weather events and other disruptions.

We will take reasonable steps to ensure your order reaches you.

If your parcel is significantly delayed, lost or arrives damaged, please contact us at hello@matiaorigins.com so we can investigate and assist.

Nothing in this section limits any rights you may have under applicable consumer law.

6. Returns & Refunds

Our Returns & Refunds Policy explains the conditions applying to change-of-mind and sizing returns, exchanges, faulty or damaged items and refunds.

Nothing in our Returns & Refunds Policy or these Terms limits rights or remedies available to you under applicable consumer law.

7. Intellectual Property

Unless otherwise stated, the content available through the MATIA Origins website — including our name, logos, branding, original designs, graphics, photographs, videos, text, product imagery and other creative material — is owned by or licensed to MATIA Origins and is protected by applicable intellectual property laws.

Our content is provided for your personal, non-commercial use.

You must not copy, reproduce, modify, distribute, sell, republish or commercially exploit our content without our prior written permission, except where permitted by law.

The MATIA Origins name, logos, brand elements and original designs must not be used in a way that suggests association with, endorsement by, or ownership of MATIA Origins without our permission.

8. Third-Party Services & Links

Our website may use or link to services provided by third parties, including payment providers, social media platforms, shipping providers and other services that help us operate our store.

When you use a third-party service, their own terms and privacy policies may also apply.

We are not responsible for the content, availability or practices of third-party websites that we do not control.

9. Relationship with Shopify

MATIA Origins is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases you make through our store are made directly with MATIA Origins.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and MATIA Origins, including any injury, damage or loss resulting from purchased products and services.

To the extent permitted by applicable law, you release Shopify and its affiliates from claims, damages and liabilities arising from or related to purchases and transactions with MATIA Origins.

10. Privacy

We respect your privacy.

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable privacy laws.

Because our store is hosted by Shopify, certain personal information may also be collected and processed by Shopify and other service providers that help us operate our store, process payments, fulfil orders and provide our services.

Please review our Privacy Policy for more information about how your personal information is collected, used and protected.

11. Reviews, Feedback & User Content

If you voluntarily submit a review, photograph, comment, suggestion or other content to MATIA Origins, you confirm that you have the right to provide that content and that it does not infringe another person’s rights or contain unlawful or harmful material.

Where you submit content for publication or promotional use, you grant MATIA Origins permission to use, reproduce and display that content in connection with our business and marketing, subject to applicable law.

We reserve the right to remove content from our website where reasonably necessary.

12. Errors & Inaccuracies

Occasionally our website may contain errors or omissions relating to product descriptions, pricing, promotions, availability, shipping charges or other information.

We reserve the right to correct genuine errors and update information where reasonably necessary.

If an error materially affects an order you have already placed, we will contact you where appropriate and provide any remedies required by applicable law.

13. Prohibited Uses

You must not use our website:

• for unlawful, fraudulent or malicious purposes;
• to infringe our intellectual property or the rights of another person;
• to harass, abuse, threaten or harm another person;
• to transmit viruses, malware or other harmful code;
• to collect personal information about others without authority;
• to impersonate another person or provide deliberately misleading information;
• to interfere with the security or operation of our website; or
• to scrape, copy or commercially exploit our website or content without permission.

We may restrict or terminate access to our website where we reasonably believe these Terms have been breached.

14. Availability of Our Website

We aim to keep our website available and operating properly, but we cannot guarantee uninterrupted or error-free access at all times.

Our website may occasionally be unavailable because of maintenance, technical issues, third-party services or circumstances outside our reasonable control.

15. Liability & Consumer Rights

To the maximum extent permitted by law, MATIA Origins will not be liable for indirect or consequential loss arising from your use of our website where such liability may lawfully be excluded.

However, nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that cannot legally be excluded.

For customers in New Zealand, this includes rights available under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.

For customers in Australia, this includes rights available under Australian Consumer Law.

Our products come with consumer protections that may apply regardless of anything stated in these Terms.

16. Suspension & Termination

We may suspend or restrict your access to our website if you materially breach these Terms, misuse our Services, engage in fraudulent activity or create a security risk.

Termination or restriction of website access does not affect rights or obligations that arose before termination.

17. Governing Law

These Terms are governed by the laws of New Zealand.

Any dispute relating to these Terms will be subject to the applicable courts and dispute resolution processes of New Zealand, except where mandatory consumer laws in another jurisdiction provide otherwise.

If you are purchasing from Australia, nothing in this section is intended to remove any rights you have under Australian Consumer Law.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, services or legal obligations.

The most current version will be available on this page.

Where required by law, we will provide appropriate notice of material changes.

19. Severability

If any part of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed to the extent necessary without affecting the validity of the remaining Terms.

20. Contact Us

If you have questions about these Terms of Service, please contact us:

MATIA Origins
Email: hello@matiaorigins.com
New Zealand

Additional business contact information may be provided where required by law.